Privacy.

Who to contact

Vial Liquids is responsible for the customer information collected through this website. Email sales@vial-liquids.co.uk or write to Vial Liquids, Unit One, 25 Delamere Ave, Lowton, WA3 1LN, United Kingdom.

Orders and registration

You provide your name, delivery address and email address or mobile number. We use them to respond to your request, arrange payment and delivery and deal with queries. We process this information to take steps you request before a contract and to fulfil accepted orders. We retain records where required by law.

Registering is optional and requires an email address. It stores a customer record and links future orders; it does not create a password or public login. We compare contact details and stored discount claims to apply the first-order offer once and prevent duplicate requests. This supports our legitimate interests in administering the offer and protecting the service. You can ask us to review an eligibility decision.

Optional marketing

The marketing checkbox is separate and unticked. We use your consent to send offers and product updates. You can withdraw it at any time by emailing sales@vial-liquids.co.uk. Ordering or registering does not automatically subscribe you.

Services used

The website and order database use OpenAI Sites and Cloudflare hosting. Transactional messages are sent through Resend and our business correspondence uses Proton Mail. Delivery providers receive the details needed to deliver accepted orders; professional advisers may receive records needed for their work. We do not collect card details on this site. Some service providers process data outside the UK, including in the United States; applicable provider data-protection terms and international-transfer safeguards govern that processing. Contact us for information about the safeguards relevant to your records.

Keeping information

We keep enquiry and customer details while needed to respond, manage the relationship and resolve issues. Order, invoice and payment records are kept for the accounting, tax and legal periods that apply. When deciding retention we consider unresolved orders, disputes and legal obligations, then delete or anonymise information no longer needed. Marketing details are kept while consent remains current; a minimal suppression record may remain to honour an opt-out.

Information on your device

The cart is stored in your browser. If you choose “Remember my delivery details”, your details are stored there for up to 90 days. Use this only on your own device. Choose “Forget saved details” or clear your browser data to remove them. These functions support the cart and preferences you request; we have not added advertising or analytics trackers.

Your choices and rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information. You can object to processing based on legitimate interests and to direct marketing. Contact sales@vial-liquids.co.uk; we may need to confirm your identity. You can also complain to the Information Commissioner’s Office.

We need delivery and contact details to process an order request. Registration, remembering details and marketing are optional.