Contact Vial Liquids.

For product enquiries, bulk orders, delivery questions or production dates, email our team.

Delivery

Free delivery on all UK orders. Orders are dispatched within 24 hours unless the product is marked “Out of stock — contact us for production date”.

If an item is out of stock, email us with the formulation, vial size and quantity you need so we can confirm its next production date.

Ordering and payment

Choose your products and quantities, add them to your cart and press Order now. This creates an unpaid request. We confirm availability and the product specification, then send an invoice and payment instructions. No payment is taken on this website. We will confirm the expected delivery time before you pay.

Prices are in pounds sterling and UK delivery is free. The 20% registration offer applies to your first order only and is checked against previous contact and order records. We will review any query about the discount before payment.

Cancellations and returns

To change or cancel a request before payment, email sales@vial-liquids.co.uk with your order reference. If an item arrives damaged, faulty or different from your order, contact us with the reference and details so we can arrange a resolution.

If you buy as a consumer and your purchase qualifies for the distance-selling cancellation right, tell us within 14 days of receiving the goods; you then have a further 14 days to return them. We will explain the return arrangements and any applicable costs before you pay. Your statutory rights are unaffected. Business purchases are subject to the terms confirmed with your quotation or invoice.

Please contact us for return instructions before sending liquids back. Do not use a product if you believe its packaging or contents have been compromised.

Bulk enquiries

For quantities above the listed kits, contact us with your requirements and we will prepare a quotation.

Laboratory use

Our products are designed for laboratory applications. They are not pharmaceutical products and are not intended for administration to humans or animals.